Case studies

Slash Smart City Costs With Innovative Real-time Utility Integration

About the client

The client is a regional government that manages a city designed to accommodate 560k people by 2031 with 27% green area.

They approached to implement an end-to-end city-wide water management platform that would help them achieve operational excellence and ensure sustainable infrastructure investments for the future.


The platform implemented by is an industrial 4.0 implementation that provides a 360-degree view of all systems for municipalities, city managers, and operational department leaders. The platform features a 10-point plan to achieve operational excellence, a map livability index with smart city drivers and digital government solutions, ease of collaboration and informed decision making, and citizen benefits at the core.

Business Challenge

The client faced several challenges in managing the city's infrastructure and services efficiently. They needed a platform that would enable them to manage multiple systems from a single-pane-of-glass software environment, making infrastructure investments sustainable over a few decades to come. They also needed a system that would build the ability to absorb, recover, and prepare for future disruptions.

Our Approach and Solution approached the project by implementing a greenfield smart city operations center solution. The platform integrated various systems, including an integrated command and control system, edge-to-enterprise visibility automation and control, water and electricity utility management system, integrated building management system, and traffic management system.

Tech Stack


Business Impact

The platform has improved the quality of civic services and enhanced service levels, resulting in faster response and coordination for crisis and emergency management.
The platform has also enhanced law and order and the enforcement of traffic rules.
The platform has enabled the accountability of the city administration by providing end-to-end visibility to stakeholders via mobile apps, dashboards, KPIs, incidences, and status reports.
The real-time integration of utility control systems has enhanced operational efficiency, resulting in a reduction in O&M costs due to asset performance management.

In conclusion, the implementation of the end-to-end city-wide water management platform by has helped the client achieve operational excellence, making their infrastructure investments sustainable over a few decades to come. The platform has improved the quality of civic services, enhanced emergency management, and enabled better collaboration and decision-making, resulting in a better quality of life for the citizens.