Last Updated: May 05, 2025
Codvo.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your information when you use the NeIO, our Generative AI insight to action platform. By using our app or APIs, you agree to the collection and use of information in accordance with this policy.
1. Information we collect
We collect the following types of information to provide and improve our services:
a. Personal Information
- Name, email address, organization name
- Account login credentials
- Profile data details entered by the user such as, Profile picture etc.
b. Device and Technical Data
- Device type and ID - Unique device identifiers
- Operating system and version
- App version
- IP address and system time zone
c. Usage Data
- Features accessed, frequency of use, timestamps
- Log data including crash reports, diagnostics, and performance data
- User preferences and in-app behavior
d. Optional Data
- Feedback or survey responses submitted voluntarily
- Files or documents uploaded
We do not collect any sensitive information such as financial, health, or biometric data.
2. How we use your information
We use the collected data to:
Personal Information
- Provide Core Services: To authenticate users, enable features, and deliver notifications and insights as designed.
- Improve Functionality: To monitor and analyze usage patterns, fix bugs, and optimize user experience.
- Communicate With You: For customer support, sending system updates, or product announcements.
- Ensure Security: To protect against fraud, abuse, unauthorized access, and service disruptions.
- Legal Compliance: To comply with legal requirements or requests from government authorities.
We only use your information for the purposes stated above and never for unauthorized marketing or resale.
3. Data sharing and disclosure
We do not sell your data. We may share limited data in the following cases:
a. Third-party Service Providers
To help us operate and maintain the app, such as:
- Cloud storage providers
- Analytics and crash reporting tools (e.g., Firebase, Sentry)
- Customer support platforms
These parties only have access to the data necessary to perform their services and are bound by confidentiality and data protection obligations.
b. Legal Requirements
We may disclose data when:
- Required by law or court order
- Necessary to protect our rights or the rights of others
- In the context of a business transaction (e.g., merger or acquisition)
4. Do we use cookies and other tracking technologies?
Yes we use cookies & limited tracking for our web & mobile app, that is mandatory for maintaining functionality of NeIO.
- Device Identifiers to support app functionality and analytics.
- Firebase SDK: Helps analyze crash logs, usage trends, and user behavior in a privacy-preserving manner.
- In-app Event Logging: Helps improve the app experience by tracking which features are used most.
You can limit tracking via device-level settings or opt-out within the app if such controls are provided.
5. How do we handle your social logins?
You may sign up or log in using a third-party account such as Google. If you choose to do so:
- We collect your public profile information (e.g., name, email address).
- We do not access your email content, calendar entries, or Drive files unless you explicitly authorize this during a workspace integration.
- We use this information to create and manage your app account securely.
You may revoke this access at any time from your Google account settings or within the app.
6. Data security
We take security seriously and employ both technical and organizational safeguards:
- Encryption: All sensitive data is encrypted in transit (TLS) and at rest.
- Access Controls: Access is restricted using role-based access and authentication mechanisms.
- Monitoring: Continuous monitoring of systems for unusual activity or vulnerabilities.
- Patching: Regular updates to servers and software components to address security risks.
- Backups: Encrypted backups and disaster recovery protocols are in place.
Despite these efforts, no method of transmission or storage is 100% secure. We encourage users to use strong passwords and secure devices.
7. Data retention
We retain personal information only as long as needed:
- To fulfill the purposes outlined in this policy
- As required by law or contractual obligations
- To resolve disputes or enforce agreements
Once no longer needed, data is securely deleted or anonymized in accordance with industry best practices.
8. Your rights and choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Ask for inaccurate or incomplete data to be corrected
- Deletion: Request deletion of your personal data (subject to legal constraints)
- Restriction: Limit how we use your data
- Portability: Receive a copy of your data in a portable format
- Withdraw Consent: Where applicable, withdraw your consent to our data use
You can exercise these rights by contacting us at support@neio.ai We will respond within a reasonable timeframe, usually within 30 days.
9. Children’s privacy
The NeIO is intended for use by businesses and professionals. It is not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we learn that we have collected data from a child without parental consent, we will take steps to delete it.
10. Permissions
Our app may request certain permissions on your device to ensure optimal functionality and user experience. Below is a list of permissions we may request and how they are used:
- Camera Access: Used for capturing photos or videos within the app (e.g., profile pictures, document scanning).
- Location Access (Approximate and Precise): Used to provide location-based services, enhance functionality, or for compliance with regional regulations.
- Microphone Access: Used for voice commands or audio features within the app.
- Storage Access (Read and Write): Used to save or upload files (e.g., images, documents) necessary for app functionality.
- Contacts Access: May be used to invite friends, share content, or improve personalization features (only with explicit user consent).
- Phone State Access: Used to detect incoming calls to pause app activity or manage user sessions appropriately.
We only request permissions that are essential to the app’s core functionality. You have the option to accept or decline permissions, and in some cases, limited functionality may occur if permissions are not granted.
We do not access, collect, or share any personal data through these permissions without your explicit consent. All data accessed remains secure and is handled in accordance with our [Privacy Policy].
11. Do United States residents have specific privacy rights?
Yes. Depending on your state of residence (e.g., California, Colorado, Virginia), you may have additional rights under laws like:
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
- Virginia Consumer Data Protection Act (VCDPA)
These rights include:
- Right to know what personal data is collected, used, shared
- Right to request deletion or correction of your data
- Right to opt out of data sale (we do not sell data)
- Right to non-discriminatory treatment for exercising your privacy rights
You can submit requests by emailing support@neio.ai.
12. Do we make updates to this privacy policy?
Yes, we may update this policy to reflect:
- Changes in data processing practices
- Legal and regulatory updates
- New features or service changes
When we update:
- We will change the "Last Updated Date"
- We will notify users via app updates, push notifications, or email (where applicable)
We encourage you to review this notice periodically.
13. How can you review, update or delete the data we collect from you?
You may:
- Access and update your profile in the app settings
- Request account deletion or data export by contacting support@neio.ai
- Revoke third-party access (e.g., Google) via your Google Account Settings
We will verify your identity before fulfilling any data-related requests and respond within 30 days.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:
📧 support@neio.ai
