A global manufacturing leader operating across multiple sites faced significant challenges in maintaining consistent safety standards. The organization grappled with fragmented alerting systems and delays in incident acknowledgment, leading to operational downtimes and increased regulatory risks.
The client's primary challenges included:
- Disparate alerting systems across various facilities, causing communication breakdowns.
- Delayed acknowledgment of safety incidents, prolonging response times.
- Lack of a unified platform to track and audit safety alerts and responses.
These issues not only affected operational efficiency but also posed significant compliance risks.
To address these challenges, the client implemented Aveva NeIO Pulse, a comprehensive alerting and notification system tailored for industrial environments. The solution encompassed:
- Unified Alert System: Integration of a centralized alerting platform across all sites to ensure consistent communication.
- Mobile Integration: Deployment of mobile applications enabling real-time notifications and escalations for safety alerts.
- Role-Based Access Control (RBAC): Ensuring that alerts are routed to the appropriate personnel based on their roles and responsibilities.
- Contextual Collaboration: Inclusion of documentation and data summaries with alerts to facilitate rapid decision-making.
- Audit-Ready Logs: Comprehensive tracking of all alert-related actions to ensure compliance and facilitate audits.
Tech stack include:
- NeIO Pulse
- GenAI
- Mobile App Integration
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
- Cloud APIs
- Incident Audit Logs
- Data Ingestion Pipelines
- Monitoring Platform Integrations
- Contextual Alert Engine
-40% Reduction in Acknowledgment Time: Faster response to safety incidents minimized potential downtimes.
-60% Fewer Unresolved Safety Incidents: Enhanced tracking and escalation processes ensured timely resolution of issues.
-Complete Compliance Through Audit-Ready Logs: Robust documentation facilitated regulatory compliance and internal audits.
By centralizing and streamlining their safety alerting processes, the client not only enhanced operational efficiency but also fortified their commitment to workplace safety and compliance.
