When a critical asset trips, your operators already have the alarms, the live data and the approved procedure, spread across five systems. The agent assembles them into one ranked incident, the right procedure branch and the right person to call. Every step is cited. Nothing is written back to your plant.
One chiller trip lights up the historian, the alarm list, the maintenance system and the roster at once. The agent reads them together, so the operator sees one incident instead of 142 alarms.
Related alarms are grouped by asset and time, with the probable root alarm on top.
The approved procedure, and the branch that fits live plant state, standby and open work orders.
Escalation finds the on-shift owner from your matrix and roster at the moment of the alarm.
Each step shown, acknowledged and escalated is logged and becomes the handover note and report.
The agent holds alarms, live values, procedures and the roster as one context. Step through a single incident, from flood to handover.
Alarms from the last 4 minutes, grouped by asset, process topology and time. The probable root alarm leads each group.
Illustrative interface · site, assets, work orders and procedures are fictional, generated for demonstration
The same five steps run on every incident. Operators only see what needs them.
Load your approved SOPs, BCP checklists, escalation matrix and asset list. The agent proposes incident cases, alarm-to-case mappings and procedure branches, and your subject-matter experts approve them in a sign-off flow. Nothing reaches an operator without an approved source behind it.
Read-only connections to alarms, historians, SCADA, DCS and BMS, the asset model, the maintenance system, predictive cases and the roster, over OPC UA, MQTT, Modbus, BACnet or vendor APIs. Every value carries its source and its age, so stale data is flagged rather than used.
Related alarms are grouped by asset, process topology and time, and the probable root alarm is surfaced. Each incident is scored on safety, redundancy left, production impact and time to consequence, then checked against open work orders and active incidents. A pattern that matches no known case is flagged as unrecognised, with the closest past incidents.
The agent selects the applicable approved procedure and the branch that fits live plant state. The checklist, live values, citations and escalation contact arrive together on one panel in your operations centre. Follow-up questions are answered only from the approved documents.
Every presentation, acknowledgement and escalation is logged append-only. Handover notes and incident reports are drafted from that record, operator feedback is captured, and gold-set evaluation catches regressions before they reach a shift.
Before go-live, the agent is tested against a gold set built from your incident cases, and it has to clear every gate.
Each gate has a threshold agreed before the pilot starts.
Bars show the acceptance thresholds only. Your pilot reports measured values on your own incidents.
Operations centres, data-centre teams, process plants and OEM partners each start with the incidents that hurt most.
Utility, facilities and reliability teams running chillers, cooling water, compressed air and power
Top concerns
In a pilotYour top incident cases live on one panel, with procedure branches and escalation from your own matrix.
Critical-facility and MEP engineers running live halls
Top concerns
In a pilotCooling and power alarms grouped into incidents, ranked by redundancy left, with your emergency procedures cited step by step.
Control-room operators, shift supervisors and process safety teams
Top concerns
In a pilotUpset scenarios on one unit triaged to the right procedure, with a shift handover drafted automatically.
Control-system and operations-platform vendors delivering operations-centre programmes
Top concerns
In a pilotThe agent embedded in your platform as a panel, under your prime contract, on a single GPU node.
Everything it takes to go from an alarm to a cited first action, before, during and after the incident.
Approved SOPs, BCP checklists, escalation matrix and asset list, signed off by your SMEs.
Incident cases, alarm-to-case mappings and branches proposed for review, not built by hand.
Major OEM control, historian and maintenance systems over standard industrial protocols, read-only.
Related alarms grouped into one incident, with the probable root alarm on top.
Scored on safety, redundancy left, production impact and time to consequence.
The approved procedure and the branch that fits live plant state.
The on-shift owner from your matrix and roster, notified on Teams, SMS or pager.
Follow-up questions answered from approved documents only, or declined.
Shift handover notes and incident reports drafted from the record.
Every step shown, acknowledged and escalated, append-only and replayable.
Gold-set gates and regression checks before any change goes live.
Air-gapped, on-premises, private cloud or containerised, with local models.
The agent reads from the major control, historian and maintenance platforms you already run, over standard industrial protocols, and never writes back.
One on-prem GPU node with local open models. No outbound connection beyond named interfaces.
Bare metal or virtual machines in your data centre, behind your DMZ.
Packaged containers for your existing platform, with signed offline bundles.
Multi-site deployments in your own cloud account, under your keys.
Privacy & security. Runs on NeIO inside your boundary, under NeIO Govern controls: read-only connectors, no write path to any plant system, single sign-on, role-based access, a tamper-evident audit log and locally served models.
No. The agent has no write path to any control, plant or enterprise system. It reads, assembles and presents. Your operators decide and act.
The major OEM control, SCADA, DCS, BMS, historian and maintenance platforms. It connects over standard industrial protocols such as OPC UA, MQTT, Modbus and BACnet, or through vendor APIs, and every connection is read-only. Each new source is accepted against a nine-point interface checklist covering schema, authentication, mapping, event timing and rate limits.
No. It presents only what your teams have approved, quoted word for word with a link to the source. Authoring stays with your subject-matter experts.
If an alarm pattern matches no known case, it says so and shows the closest past incidents. If live data is missing or stale, it stops at that branch and says why instead of guessing.
Yes. It runs fully air-gapped on a single on-prem GPU node with locally served open models. It can also run on-premises on your own servers, as containers on Kubernetes or OpenShift, or in your private cloud.
As a panel inside your existing operations-centre or HMI web screens, as a standalone web app, or as notifications in Teams, SMS or pager.
Start with a focused set of your own incidents.
Bring your top incident types and one procedure set, and we will show you the triage, the branch and the cited steps, in your environment.
